Cancellation & Refund Policy

1. Cancellation

Clients may cancel their services within 7 days of initiation, provided no significant work has been completed.

2. Refunds

• If services are canceled after payment but before any work begins, a full refund will be issued.
• If a portion of the service has been completed, partial refunds will be calculated based on the work delivered up to the cancellation point.

3. How this applies to subscriptions and credits

For New Edge Soft Sol, "work completed" means credits that have been spent. A credit is consumed the moment a model returns an answer, and that consumption cannot be reversed.

• Cancel any time from Settings → Subscription. Cancelling stops future renewals; your plan stays active until the end of the period you have already paid for.
• Within 7 days of a payment, if none of the credits it granted have been spent, we refund it in full.
• If some credits have been spent, we refund the unused remainder of that payment, calculated pro rata.
• Credits reset at the start of each billing cycle and do not roll over, so an unused balance at the end of a cycle is not separately refundable.
• If you were charged because of a fault on our side — a duplicate payment, or credits that were never delivered — we refund it in full regardless of the 7-day window.

4. How to request a refund

Email admin@newedgesoftsol.ai from the address registered on your account, with the payment date and the amount. You can find both, along with your invoice, in Settings → Subscription.

5. How refunds are paid

Approved refunds are returned to the original payment method through Razorpay. We initiate the refund within 5-7 business days of approving it; how long it then takes to appear depends on your bank or card issuer, and is typically a further 5-7 business days.